Life or Something Close…

So the other night I finally went to check the mail at my apartment. I don’t get much mail there so I only check it once a week or so, usually just the electric bill, the cable bill, and junk mail.

I walked down the parking lot  and headed to the box. Opened it up. Found the cable bill and the junk mail. Headed back home. Piece of cake.

I got upstairs and opened my cable bill. $125!!!! Not cool man, usually it’s about $86.

I called Comcast to see if there was a reason for this change. The call center was closed…. Not impressed.

Then I remembered that Comcast was on Twitter and I had see some tweets from @ComcastCares that he was helping people with issues. I fired off the tweet.

10 minutes later, I had a tweet back from @ComcastScott, apparently he reads @ComcastCares as well. He asked for me to email him some information to further the case along. I did. 3 hours later, I had my email answered that a person would call me in the morning to resolve it. 11:00AM on the dot, I got a call from Comcast Executive Offices to correct the bill.

There was an error on their end and they were going to take care of it. My bill is now $10 cheaper than it was before and everything was taken care of in 13 hours. I didn’t have to wait on hold at all. I felt served by customer service instead of working for them to help me.

I was a bit busy at the time so I did have to email back to Comcast to get the exact amount of the new bill again later, but that was my fault for not having a pen and the emails from@ComcastMelissa and @ComcastKim were exactly what I needed.

I sent 1 tweet and 1 email, it took no time at all, Comcast did the leg work and fixed it for me. I didn’t have to call, wait on hold, unplug, replug devices, explain my issue to 3 different people and finally wait while a CSR typed up far too many notes about a mistake that wasn’t mine.

Whether the “Executive Offices” are anything more than a call center with a directive I have no idea, I don’t care, it sounded like people were working for me, to help me.

Comcast cared and served me.

Thanks.